Effective Date: June 13, 2025
Kauai Mold Water Fire ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.kauaimold.com and/or use our mobile application (the "App"). Please read this Policy carefully. If you do not agree with the terms, do not access the website or App.
1. Information We Collect
We collect both personal and non-personal information to help us provide and improve our services.
a. Information You Provide
- Name, phone number, email address, and other contact information
- Property details, service requests, photos, and other user-submitted data
- Feedback, reviews, and form responses
b. Automatically Collected Information
- IP address, browser type, device identifiers
- Website and app usage activity (e.g., pages visited, time spent)
- General location data (based on IP or GPS, if enabled)
c. App Permissions
- Location Access: To track technician arrival and provide on-site support
- Camera Access: For capturing images of property damage or service needs
- Push Notifications: To communicate updates or reminders
2. How We Use Your Information
We use your information to:
- Provide requested services and respond to inquiries
- Manage service appointments and dispatch technicians
- Improve the performance and usability of our website and App
- Send service-related updates or promotions (with your consent)
- Comply with legal or regulatory requirements
3. How We Share Information
We do not sell your personal information. We may share it with:
- Our in-house staff and trusted contractors for service fulfillment
- Technology providers (e.g., hosting, email, analytics services)
- Legal authorities, when required by law
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
5. Security Measures
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You may:
- Request access to, correction of, or deletion of your personal information
- Opt out of marketing communications
- Disable app permissions (e.g., location or camera access) through your device settings
To exercise your rights, contact us at contact@kauaimold.com.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without appropriate consent, we will delete it.
8. Third-Party Links
Our site or app may include links to third-party websites or services. We are not responsible for their content or privacy practices.
9. Changes to This Privacy Policy
We may update this Policy periodically. Changes will be posted on this page with a new “Effective Date.” Continued use of our services after changes means you accept the updated Policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Kauai Mold Water Fire
Email: contact@kauaimold.com
Phone: (808) 400-7184
Website: https://www.kauaimold.com
Address: Kilauea, Hawaii 96754